Returns, Exchanges & Refunds
We want you to actually live with the ring before you decide. That is why every order is covered by a 30-day money-back guarantee.
30-day money-back guarantee
Wear it, sleep in it, shower in it. If it is not for you, contact us within 30 days of delivery for a full refund of the purchase price. The ring must be returned in working condition with its wireless charging case.
Free size exchange
Ordered the wrong size? We will exchange it free within 30 days of delivery. Order your usual ring size — if you are between sizes, size up, as the band is slightly wider than a standard ring.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, email support@smarthealthring.net within 30 days of delivery with your order number and a photo. We will send a free replacement and you will not need to pay return shipping.
1-year warranty
Every ring is covered for 12 months from delivery against manufacturing defects. Normal wear, cosmetic scratches, water damage beyond the 5 ATM rating, and damage from misuse are not covered.
How to start a return or exchange
Email support@smarthealthring.net with your order number and what you would like to do. We reply to most requests within 1–2 business days and will send you return instructions.
Refund timing
Once an approved return is received and inspected, refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post it.
Order cancellations
Need to cancel? Email us as soon as possible. If your order has not yet been dispatched we will cancel and refund it in full. Once it has shipped, the 30-day return process applies instead.
Questions about any of this? Email support@smarthealthring.net — a real person reads every message.