Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@smarthealthring.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@smarthealthring.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@smarthealthring.net.

REFUND POLICY

Returns, Exchanges & Refunds

We want you to actually live with the ring before you decide. That is why every order is covered by a 30-day money-back guarantee.

30-day money-back guarantee

Wear it, sleep in it, shower in it. If it is not for you, contact us within 30 days of delivery for a full refund of the purchase price. The ring must be returned in working condition with its wireless charging case.

Free size exchange

Ordered the wrong size? We will exchange it free within 30 days of delivery. Order your usual ring size — if you are between sizes, size up, as the band is slightly wider than a standard ring.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or is not what you ordered, email support@smarthealthring.net within 30 days of delivery with your order number and a photo. We will send a free replacement and you will not need to pay return shipping.

1-year warranty

Every ring is covered for 12 months from delivery against manufacturing defects. Normal wear, cosmetic scratches, water damage beyond the 5 ATM rating, and damage from misuse are not covered.

How to start a return or exchange

Email support@smarthealthring.net with your order number and what you would like to do. We reply to most requests within 1–2 business days and will send you return instructions.

Refund timing

Once an approved return is received and inspected, refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post it.

Order cancellations

Need to cancel? Email us as soon as possible. If your order has not yet been dispatched we will cancel and refund it in full. Once it has shipped, the 30-day return process applies instead.

Questions about any of this? Email support@smarthealthring.net — a real person reads every message.