Shipping policy
Shipping
Free shipping on every order, always. No minimum, no surprise charges at checkout.
Processing time
Orders are picked and dispatched within 1–2 business days of being placed.
Delivery time
- Canada: 7–10 business days after dispatch
- United States: 7–10 business days after dispatch
Delivery estimates are not guaranteed. Carrier delays, customs processing, and weather are outside our control.
Tracking
You will receive a tracking number by email as soon as your order leaves our fulfillment partner. If you have not received tracking within 5 business days of ordering, email support@smarthealthring.net and we will chase it for you.
Where your ring ships from
We ship direct from our fulfillment partner rather than holding inventory ourselves. That is how the ring is $179.99 instead of the $300+ the big brands charge for the same hardware. The trade-off is a slightly longer delivery window, which is why we are upfront about the 7–10 days.
Wrong address
Check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an incorrect address supplied at checkout, we cannot recover it.
Lost or undelivered parcels
If tracking shows delivered but you do not have the parcel, or tracking has not moved for 10 business days, contact us. We will open an investigation with the carrier and make it right.
Customs and duties
Orders within Canada and the United States are not subject to additional import charges.
Questions? Email support@smarthealthring.net.